Terms of Service

You must agree to the below terms of service before you can create your Intelidesk account. Our shopping cart will not permit you to make any purchases unless you agree to the below terms of service.

Our terms of service (TOS) are designed to provided to our customers a clear and transparent understanding of what we expect of them while they are using our service(s). The use of Intelidesk service(s) represents your acceptance and agreement to Intelidesk’s (TOS), regardless of whether you have read them or not.

We accept your use of our service(s); therefore we do not actively monitor your accounts activity under normal conditions. Furthermore, we do not implement editorial control over the content of any account. This includes e-mail sending, newsgroup or other material created or available over or through the services, except for certain proprietary Web sites. However, in accordance with our (TOS), we hold full authority to remove any materials that, in our individual judgment, may be illegal, may subject us to liability or which may violate our (TOS). Intelidesk reserves the right to oblige with legal establishment and/or third parties in the examination of any suspected or alleged crime or civil wrongdoing. Violation of our (TOS) may result in the suspension or immediate termination of your Intelidesk account and/or services.

We do not routinely monitor the activity of accounts except for measurements of system exploitation, possible security or fraud risks and the preparation of billing records. However, in our efforts to promote good citizenship within the Internet society, we will respond appropriately if we become aware of improper use of our service.

If a Intelidesk Account is used to violate our (TOS) we reserve the right to cease your service without notice. We prefer to advise customers of inapt activities and any necessary corrective action. However, blatant violations of the (TOS) will result in instantaneous termination of service. Our failure to implement this policy, for whatever reason, shall not be interpreted as a waiver of our right to do so at any time.

As a member of our community, you must use your account access ethically and responsibly.

1) Account Setup

We will setup your account after we have received payment and we and/or our payment partner(s) have screened the order(s) in case of fraud. All new orders are usually activated within 24 hours. If you have not been activated within this time frame, please contact our billing department.

2) Content & Activities

All services provided by Intelidesk may only be used for lawful purposes. This includes, but not limited to: copyrighted material, material we judge to be threatening or obscene. The customer agrees to indemnify and hold harmless Intelidesk from any claims resulting from the use of our services.

Examples of Totally Unacceptable material:

MP3’s (unless You are the Artist).

Pirated Software.

Hacked programs and archives.

2.1) Distribution of Malicious Code:

Intentional distributions of software that attempts to and/or causes damage, harassment, or annoyance to persons, data and/or computer systems are prohibited. Examples of this are computer viruses, Trojan-horse programs and Internet-based worms. Such an offense will result in the immediate termination of the offending account.

2.2) Infringement

Infringement of Copyright, Patent, Trademark, Trade Secret, or Intellectual Property Right: Distribution and/or posting of copyrighted or the aforementioned infringements will not be tolerated. It is not permitted to use of the Intelidesk to transmit any material (by e-mail, uploading, posting or otherwise) that infringes any copyright, trademark, patent, trade secret or other proprietary rights of any third party, including, but not limited to, the unauthorized copying of copyrighted material, the digitization and distribution of photographs from magazines, books, or other copyrighted sources and the unauthorized transmittal of copyrighted software.

3) Payment Information

You agree to supply appropriate payment for the services received from Intelidesk, in advance of the time period during which such services are provided. You agree that until and unless you notify Intelidesk of your desire to cancel any or all services received, those services will be billed on a recurring basis.

4) Backups and Data Loss

Your use of the Intelidesk service is at your sole risk. Intelidesk is not responsible for any and all files and data residing on your account on our servers. Intelidesk cannot guarantee that the contents of a Web site will never be deleted or corrupted, or that a backup of a web site will always be available. You agree to take full and sole responsibility for any and all files and data transferred to our servers.

4.1) Termination of Data and Customer Privacy

For your privacy, all data and files from terminated and canceled accounts are immediately deleted and purged from our servers. This includes any and all backups.

4.2) Emergencies and Special Situations

We reserve the right to take any proactive steps we deem necessary to maintain the security, connectivity, performance and services of our network, infrastructure and customers, including but not limited to actions requiring us to deactivate accounts, shut down our network, or review the content on accounts to evaluate the reason for perceived behaviors. In rare instances, we may need to completely delete an  account because of some significant failure, security breach or other emergency. In such cases, we do our best to backup a deleted account, but we cannot ever guarantee a full restore of an account.

4.3) Account Security

Misuse of your account is your sole responsibility, even if your friends, family member, guest, or employee committed the activity. Henceforth, you must take actions to ensure that others do not gain access, which you do not approve of, to your account. In addition, you may not use your account to breach security of another account or attempt to gain unauthorized access to another network or server.

Your password provides access to your account. It is your responsibility to keep your password secure. We are not responsible for ANY misuse of your account due to the authorized or unauthorized distribution of your password.

Sharing your password and account access with unauthorized users is prohibited. You should take precautions to prevent others from using your account since you will be held responsible for such use.

Attempting to obtain another user’s account password is strictly prohibited and may result in termination of service. You must adopt adequate security measures to prevent or minimize unauthorized use of your account.

Users who violate systems or network security may incur unlawful or civil liability. Intelidesk will oblige fully with examinations of violations of systems or network security at other accounts, including cooperating with law enforcement authorities in the investigation of suspected criminal violations.

5) Cancellation and Refund Policy

Intelidesk does not have a refund policy and does not offer a money back guarantee of any type. all sales are considered final. We do not prorate any part of our billing fees for any unused time.

You may cancel your Intelidesk account at any time you desire. If you joined with PayPal, please login to your PayPal account and cancel your subscription agreement. Alternatively, submit a cancellation request to our customer support help desk.

If you joined Intelidesk via the yearly payment option and you cancel before the year has expired. Your Intelidesk account will remain active until exactly 365 days have passed from the date of your last yearly Payment. After which it will be terminated unless you renew your billing before the 365 days has expired.

If you joined Intelidesk via the monthly payment option. Your account will be terminated 30 days after your last payment was received by Intelidesk.

Intelidesk will treat all files and data of terminated accounts exactly as outlined in the above clause 5.1.

5.1) Cancellation for lack of payment

Any account that has unpaid invoices that are more than 3 days outstanding may be terminated at any time without notice. Before Intelidesk will terminate any account for lack of payment. Intelidesk will send no less than 2 payment request emails to the account holder. Intelidesk will treat all files and data of terminated accounts exactly as outlined in the above clause 5.1.

6) Refusal of Service

Intelidesk reserves the right to refuse service at its discretion. Intelidesk will treat all files and data of terminated accounts exactly as outlined in the above clause 5.1.

7) Price Change

The amount you pay for your account will never increase from the date of purchase. We reserve the right to change prices listed on Intelidesk, and the right to increase the amount of resources given to plans at any time.

7.1) Auto Rebilling

For your convenience your Intelidesk account will auto rebill on a monthly or annually basis, (depending on which billing package you have selected at time of purchase). If you do not want your account to auto rebill, you must notify us at least 2 calendar days (48 hours) before the date that the re-billing is due to take place. Failure on your part to notify us of your desire not to be rebilled, will result in your account being rebilled and you agree to hold harmless and indemnify Intelidesk from any and all claims of wrongful billing.

8) Indemnification

8a) Customer agrees that it shall defend, indemnify, save and hold Intelidesk harmless from any and all demands, liabilities, losses, costs and claims, including any and all attorney’s fees asserted against Intelidesk, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Intelidesk against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with Intelidesk; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customers from a Intelidesk server.

8b) IF LAWSUIT(S) ARE THREATENED AGAINST INTELIDESK. If we are sued or threatened with lawsuit in connection with Service(s) provided to you, we may turn to you to indemnify us and to hold us harmless from the claims and expenses (including attorney’s fees and court costs). Under such circumstances, you agree that you will, upon demand, obtain a performance bond with a reputable bonding company or, if you are unable to obtain a performance bond, that you will deposit money with us to pay for our reasonably anticipated expenses in relation to the matter for the coming year. Such deposit will be drawn down as expenses are incurred, with all account notices sent to the account contact information provided in association with your domain names and/or account. We shall not be obliged to extend you any credit in relation to such expenses and we may terminate our services for a failure to make or renew such a deposit. We will return any unused deposit upon the later of one year from deposit or the conclusion of the matter.

9) Disclaimer

Intelidesk will not be responsible for any damages your business may suffer. Intelidesk makes no warranties of any kind, expressed or implied for services we provide. Intelidesk disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non deliveries, hardware and software failures, hacking, sabotage, terrorist attacks, wrong delivery, Force Majore and any and all service interruptions caused by Intelidesk and its employees.

10) GDPR compliancy

Intelidesk does not sell on your information to third parties in anyway and adhere completely to GDPR regulations. Information kept by us is only used for the renewal of your services and can be removed or changed by yourself at anytime. Upon cancellation of services all your personal details are completely removed from our systems.

11) Changes to the (TOS)

Intelidesk reserve the right to revise, alter and update the above (TOS) without notice at anytime at its sole discretion and can apply any and all changes and updates retroactively.